Suggestion: The server.

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Justinc2522

Staff Manager
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#21
Hello,

To 13JAR02’s comments. As Leon said, the staff team is currently big enough to handle all the scammers, hackers, etc. I’m not saying that we aren’t open or could use more, but that is up to if people actually apply for staff or not, not something we can control. Also to your comment about letting staff handle some plugins/bugs, leon is completely right. Most staff don’t know how to fix bugs or how to deal with plugins, and they are completely voluntary. Meaning, we aren’t going to give them work that takes up their whole lives. We have a developer and others for that. Also they are moderates or administrators not managers, so they help control and run the server, not fix issues with it. I hope that helps a bit with your concerns.

(Typing this on my phone walking so I can add more details later)

Justinc2522
 

13JAR02

New Member
29
7
3
Thread Starter
#22
Hello,

To 13JAR02’s comments. As Leon said, the staff team is currently big enough to handle all the scammers, hackers, etc. I’m not saying that we aren’t open or could use more, but that is up to if people actually apply for staff or not, not something we can control. Also to your comment about letting staff handle some plugins/bugs, leon is completely right. Most staff don’t know how to fix bugs or how to deal with plugins, and they are completely voluntary. Meaning, we aren’t going to give them work that takes up their whole lives. We have a developer and others for that. Also they are moderates or administrators not managers, so they help control and run the server, not fix issues with it. I hope that helps a bit with your concerns.

(Typing this on my phone walking so I can add more details later)

Justinc2522
Once again, I am not stating you should hire someone who just like cloak can fix issues with plugins, I am saying you should find someone to do it for free voluntarily. The most important job should be divided between multiple people, as you can see, when cloak is not able to fix stuff due to exams or other school stuff, the entire process of progression and improvement strands until he is back. I am sure there are plenty of people who know their way around, that are also trustworthy, that know their way around with plug ins. It would just help with effiency.
 

Justinc2522

Staff Manager
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267
83
#24
Once again, I am not stating you should hire someone who just like cloak can fix issues with plugins, I am saying you should find someone to do it for free voluntarily. The most important job should be divided between multiple people, as you can see, when cloak is not able to fix stuff due to exams or other school stuff, the entire process of progression and improvement strands until he is back. I am sure there are plenty of people who know their way around, that are also trustworthy, that know their way around with plug ins. It would just help with effiency.
Yes I understand what you are saying, however my experience with that has never worked. Here are some reason why: first, if they are free and do it voluntarily they usually are very inexperienced and don’t really know what they are doing. Most people with experience and know what they are doing would come with some sort of cost, so they don’t waste their skills. But with the inexperienced player they could probably fix and do a few things but they wouldn’t take the time or even know how to make custom features or do things that are needed. Second, giving some random person access to things like that is a very big risk. If they wanted to, they could ruin the server. I don’t think any server owner would be willing to do that. And I’m not saying you’re wrong but just with past experiences I don’t think it would be the right thing for foxcraft. I thank you for your concerns and trying to help the server and if you would like to discuss with me more, you are always welcome to.

Good day,

Justinc2522
 
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#25
Gamemode
The server.

Description of suggestion
Everything wrong with this server.

I have been on this server for about half a year now, playing primarily towny (lands), and I have ran into tons of trouble on the way, concerning both the composition of the staff team, the forums as well as the plugin implementations.
This has led me to complaining to staff ingame who all directed me to the forums, so here I am, ready to express my concerns.

The staff team :

One of the biggest problems on this network is the composition of the staff team, which to this day is only 10 people. The problem with this is that often when I come online, there is no staff member online. Since the community input is minimalistic on this server, as we are all directed to the forums, many in game problems are not fixed.
I suggest expanding the staff team.

Another issue with the staff team is the permissions they have on the server, as five out of 10 are helpers, who have 0 perms apart from tempbanning warning and tempmuting, you would expect the other staff ranks would more or less be able to fix bigger issues. This is not the case.
I spoke to a former admin just recently, and according to them, all extra permissions an admin got were /ipban and /dupeip.
This needs to change. I respect cloak for trying to solve all the plugin issues himself, but it just does not work.
For example, when suddenly the towny plugin was removed, and the "lands" plugin was added, almost all of the towny features that were not included in the lands plugin, such as outposts, caused a major problem with already existing towns. We had to scroll through all our claims (120 for me) in some stupid menu, tping to every single one of them trying to find our outpost. This issue would not have been there, if there would actually be a staff member actively playing towny.
I suggest, getting a few people on board of the staff team that know their way around with plugins to, atleast, help cloak.
Also, get staff from all of the gamemodes, not just skyblock and survival, as a staff team that has players divided across the gamemodes, is bound to be more effective.

The forums :

Everytime I encounter an issue, I get told "Go to the forums". This sucks and needs to change, if there is a small issue in game, which can be resolved easily in game. It should remain in game.
When I report an issue on the forums it takes 3 days for a staff member to reply. This is mainly due to the fact that everything needs to go via the forums. It just does not work.
For example, yesterday I encountered an issue on "lands", I was crafting 17 enchanted golden apples, using 2 stacks of gold blocks. However, when I went and made them they appeared as regular golden apples. Annoyed as I was I approached a helper, asking if I could get a refund on my gold. As you might have guessed they redirected me to the forums.
I do not have good experience with treatment on the forums, so I went and waited for a mod.
When I did see a mod I approached them on survival, and told them the story. They told me to go to the forums as they could also not fix it ingame as they did not have the perms.
It is mainly an issue that cloak wants to fix everything himself, he has to understand, sometimes you have to give a bit of work out of hand to improve efficiency.

Plug in issues :

This paragraph is mostly about the lack of attention to detail when towny got removed.
Suddenly when I woke up, I went into the server to discover a strange happening had found place.
My town was gone, and so was my nation.
(Both of which had 120k in the bank which was lost too, and never refunded)
It was to my surprise that the custom enchant plugin, who everybody, it seemed, dissapeared too.
Then to my great frustration I had lost my entire town, scrolling through the list of claimed chunks I managed to find it eventually. However, my outposts were still missing, one of which is an enormous gold farm which took 2 weeks to build non stop.
When I asked a helper on how to find my plots, they replied "scroll through your claims".
It struck me that with the removal of towny, many key elements of the gamemode had been removed too, and had been replaced by a substitute that did not work properly.
In the first few days it was chaos in lands, there was no combat tag so evading combat was very easy for my victims.
To this day, the combat plug in seems like the only fixed thing in lands. It remains ****.

If there would actually be staff playing the gamemode, the issues would get fixed more easily, but then staff needs to have permissions to actually fix stuff.

Conclusion :

To sum up, the whole staff system on this server is broken, as no one has actually the ability to fix stuff. Furthermore, the whole staff team is divided between two gamemodes, which leaves the others lacking quality.
A solution to this would be to have a more diverse staff team, and give staff permission to fix things.
Secondly, the forums are too crowded, which hinders staff to respond quickly to immediate issues.
(which they wouldnt be able to fix as cloak does not give the perms to others)
A solution to this would be, getting a bigger staff team, with more perms, or give the staff team the freedom to act in-game instead of the forums.
Then finally, the lands server is experiencing big troubles with the newly added plugins, this could have been prevented by not deleting the towny plugin overnight, or having staff members who play the gamemode.

This critical article was submitted by 13JAR02

P.S
Fix the ****

Possible side effects of suggestion
Fixed server
No trouble
Read it
You've barely played on the server, if you knew about connor12568 you'd probably know why cloakfox treats the server. Also, Helpers with adequate perms will abuse the **** out of it, trust me, I've known plenty of helpers throughout the years who would abuse every command they had.
Also staff playing on the gamemodes won't do ****, report the issues on the forums, I was literally a helper, and issues won't get fixed any faster unless they're game breaking
 
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#26
Yes I understand what you are saying, however my experience with that has never worked. Here are some reason why: first, if they are free and do it voluntarily they usually are very inexperienced and don’t really know what they are doing. Most people with experience and know what they are doing would come with some sort of cost, so they don’t waste their skills. But with the inexperienced player they could probably fix and do a few things but they wouldn’t take the time or even know how to make custom features or do things that are needed. Second, giving some random person access to things like that is a very big risk. If they wanted to, they could ruin the server. I don’t think any server owner would be willing to do that. And I’m not saying you’re wrong but just with past experiences I don’t think it would be the right thing for foxcraft. I thank you for your concerns and trying to help the server and if you would like to discuss with me more, you are always welcome to.

Good day,

Justinc2522
guess ill get helper again pog
 

13JAR02

New Member
29
7
3
Thread Starter
#27
You've barely played on the server, if you knew about connor12568 you'd probably know why cloakfox treats the server. Also, Helpers with adequate perms will abuse the **** out of it, trust me, I've known plenty of helpers throughout the years who would abuse every command they had.
Also staff playing on the gamemodes won't do ****, report the issues on the forums, I was literally a helper, and issues won't get fixed any faster unless they're game breaking
I will have to disagree. Next to the fact I was just plainly expressing my concerns, no need to get verbal here. I do not think that staff playing gamemodes wont do "****", as when a problem gets reported by a staff member, to my experience it will be dealt with quicker.
About the helper who abused every command they had, the wrong person might have been trusted.
Conducting from the many replies concerning former abusive staff I conclude that happened a lot before.

good for you that you were literally a helper.
 

13JAR02

New Member
29
7
3
Thread Starter
#28
Yes I understand what you are saying, however my experience with that has never worked. Here are some reason why: first, if they are free and do it voluntarily they usually are very inexperienced and don’t really know what they are doing. Most people with experience and know what they are doing would come with some sort of cost, so they don’t waste their skills. But with the inexperienced player they could probably fix and do a few things but they wouldn’t take the time or even know how to make custom features or do things that are needed. Second, giving some random person access to things like that is a very big risk. If they wanted to, they could ruin the server. I don’t think any server owner would be willing to do that. And I’m not saying you’re wrong but just with past experiences I don’t think it would be the right thing for foxcraft. I thank you for your concerns and trying to help the server and if you would like to discuss with me more, you are always welcome to.

Good day,

Justinc2522
From my experience, people who volunteer to do these kinds of jobs are usually experienced and do it with passion, compared to a person who does it for the money they are willing to put effort in to see their server become a better place.
I guess we have had different experiences concerning staff in the past.
 
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#29
@Justinc2522 then accept people who know how the server works I know staff who doesn't even know mods allowed and not mods allowed like thats basic staff should know and people who have played not some randy staff we have never heard b4 people play for years and years and don't get it and some random whos played for months comes and gets helper, makes no sense
 
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#30
Most if not all staff do not know how to work with the several servers/gamemodes or it's plugins. That results it a bigger chance of staff screwing up things, making matters worse.
Then there is also the this thing where the chance is considerately high that a staff members goes rogue when resiging and decides to damage the server.

We currently have enough staff when looking at the playercount. I argree with you that yes it would be nice if they also played on other gamemodes. This is a thing we look at when accepting new helpers.

Most stuff get's fixed eventually but not within 24 hours, or withing a week. I also feel that some of the bugs are not as urgent enought to get fixed in a 24h timeframe. I do however agree with you that Lands has gone live for to long without getting any much needed bug fixes.
If you want something to work on, is to make Permanent mutes harder to get. Said "batty boy" and you get perm muted. Even with a relatively okay history. It's way too weak.
 
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#32
I will have to disagree. Next to the fact I was just plainly expressing my concerns, no need to get verbal here. I do not think that staff playing gamemodes wont do "****", as when a problem gets reported by a staff member, to my experience it will be dealt with quicker.
About the helper who abused every command they had, the wrong person might have been trusted.
Conducting from the many replies concerning former abusive staff I conclude that happened a lot before.

good for you that you were literally a helper.
Yes, I can think of at least 8 staff members in the past couple of years that have used powers to an abusive level, that's just the people I know about. For that reason, many staffs perms have been limited.
Also, like I said, staff-reported bugs/suggestions, unless pertinent, usually do little in speeding up the process
 

Justinc2522

Staff Manager
1,308
267
83
#33
@Justinc2522 then accept people who know how the server works I know staff who doesn't even know mods allowed and not mods allowed like thats basic staff should know and people who have played not some randy staff we have never heard b4 people play for years and years and don't get it and some random whos played for months comes and gets helper, makes no sense
Having played the server for a while or not isn’t the biggest factor of who gets staff. For example thecooldude087 (omaxy) wasn’t well known or played for a well before he was accepted and he turned out to be a great staff member. We look for maturity, activeness, toxicity, and more not just how long you played. Of course that is nice when people have played for a while but other things like toxicity heavily outweighs that.
 
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#34
Having played the server for a while or not isn’t the biggest factor of who gets staff. For example thecooldude087 (omaxy) wasn’t well known or played for a well before he was accepted and he turned out to be a great staff member. We look for maturity, activeness, toxicity, and more not just how long you played. Of course that is nice when people have played for a while but other things like toxicity heavily outweighs that.
cooldude played a long time ago but wasn't that noticed, but I see what you are going with this but new random staff clearly don't know what they are doing someone who is toxic but still a long time player still knows the server in and out
 

Justinc2522

Staff Manager
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267
83
#35
From my experience, people who volunteer to do these kinds of jobs are usually experienced and do it with passion, compared to a person who does it for the money they are willing to put effort in to see their server become a better place.
I guess we have had different experiences concerning staff in the past.
I understand where you are coming from and some times yes, they will put effort into it and will try their best. But a lot of legal issues can come out of this. Sometimes these people will do these things for free then after report you for not giving them something for using their work, which happens a lot more than you think. Its better to just avoid those situations and risks rather than take them and possible getting your server ruined. I hope you can see where I am coming from as well.

Justinc2522
 

Justinc2522

Staff Manager
1,308
267
83
#36
cooldude played a long time ago but wasn't that noticed, but I see what you are going with this but new random staff clearly don't know what they are doing someone who is toxic but still a long time player still knows the server in and out
I get that old players can know the server inside out, but helpers/staff are used more than just to moderator chat, etc. We want staff who will be professional and make the server look and feel more friendly to new players. We'd rather have a member that is not toxic and friendly who can and will eventually learn and become a good staff. I'm not saying we wont accept old members because not all old members are toxic, but it's a lot better to have a non-toxic player than a toxic player as staff. A lot of times old members are the same as newer members when they start out as well, they still have as many questions and need clarification on what to do and when. Activeness and toxicity are the biggest factors I think in most servers around the world because no server wants a toxic staff member that makes them look unprofessional.
 
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#37
I get that old players can know the server inside out, but helpers/staff are used more than just to moderator chat, etc. We want staff who will be professional and make the server look and feel more friendly to new players. We'd rather have a member that is not toxic and friendly who can and will eventually learn and become a good staff. I'm not saying we wont accept old members because not all old members are toxic, but it's a lot better to have a non-toxic player than a toxic player as staff. A lot of times old members are the same as newer members when they start out as well, they still have as many questions and need clarification on what to do and when. Activeness and toxicity are the biggest factors I think in most servers around the world because no server wants a toxic staff member that makes them look unprofessional.
THE difference between older players and new players having staff is a big difference ok even doe they r not toxic and professional they don't even know the basics teach them the basics doe like what modifications are allowed and arnt allowed. I don't wanna hear "ill check with a mod" that's unprofessional if anything
 

Justinc2522

Staff Manager
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267
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#38
THE difference between older players and new players having staff is a big difference ok even doe they r not toxic and professional they don't even know the basics teach them the basics doe like what modifications are allowed and arnt allowed. I don't wanna hear "ill check with a mod" that's unprofessional if anything
The whole point of the helper rank is to be trained before you have perms that could potentially cause some more issues. Id much rather them ask a mod because that's what they are supposed to do. I'm not going to and will never just accept a staff because they are an "old" member. No helper that has been accepted in the history of foxcraft, old or new, knows what to do in all cases and has always asked several questions which isn't a bad thing. Obviously we aren't going to just accept someone who has played for week but someone who has played for a few months has a decent idea still.
 
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#39
The whole point of the helper rank is to be trained before you have perms that could potentially cause some more issues. Id much rather them ask a mod because that's what they are supposed to do. I'm not going to and will never just accept a staff because they are an "old" member. No helper that has been accepted in the history of foxcraft, old or new, knows what to do in all cases and has always asked several questions which isn't a bad thing.
No one is saying people just cuz they have been playing longer, im saying new staff no nothing about rules or anything they know the minimum ok they are learning but if I need help and only 1 helper is on whats the point bc the helper cant help me tf and im saying someone whos played server longer knows server in and out
 

Justinc2522

Staff Manager
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#40
No one is saying people just cuz they have been playing longer, im saying new staff no nothing about rules or anything they know the minimum ok they are learning but if I need help and only 1 helper is on whats the point bc the helper cant help me tf and im saying someone whos played server longer knows server in and out
I would have to disagree with you there, however I don't want to keep sending messages and making people get a lot of alerts. So if you'd like to continue, you can start a private conversation with me.

Justinc2522