Failure to honor a voucher paid by someone.

[Cowboydancer]

Recently I've acquired a mysticfox voucher via auction house. at one point it was a valid one paid for by a player (obviously) but now it's "outdated" and it doesn't work. I've put in a ticket so I can redeem the said rank. the reply was unceremoniously "sorry, we can't update the voucher" (close). I don't know what that was, I thought the staff would be more courteous would at least put more effort into something that was paid for.

and for that reason, I will not put another dime into this server. nor will I ever vote for this server again, ever. I feel that they don't think this wasn't important enough for them to help a customer even though I'm not the original buyer of the voucher.

 

[Thijs_D]

Staff members can't give you a new voucher, so they won't obviously... I think only the owner can do that. You shouldn't be blaming staff because they do the best they can to help people.

 

[PiglinPunisher]

It would seem that they didn't. From my understanding, they just closed the ticket without trying to get someone who actually could help involved. Kinda swept it under the rug.

 

[fweef]

Hi Cowboydancer,

First of all we’re really sorry for the inconvenience! It’s terrible seeing your hard earned money go to waste.

These vouchers are no longer valid due to the fact that a player has duplicated them, which is why it’s hard to replace them with a working voucher.

For now I’m going to ask you to store the voucher in your enderchest. I’ll ask around to get it replaced but I can’t promise anything!

Have a great day and I’ll get back to you through a private message.
/closed