Didnt get my rank!

[Experiment X244]

Hi I'm more on the new side to this server I've had it for a while but didn't really play it too much except for the one block games. Today I bought the skyfox Rank for survival and I've waited hours! I tried to log off then back on and close the app all together but still nothing! Can someone help me figure out this problem :/

 

[Laylah]

Hello,
Seems like an issue with the username you entered, please fill out a webstore support ticket here for further assistance

 

[groentestamper]

payment support cause of wrong name or u bought it on the wrong game mode on excident
(had bove once)